I’m not going to say that First Texas Homes sucks because I am not wanting this to be a bashing. In fact I had liked what I saw from First Texas Homes. I liked the neighbors that I found them in and liked a lot of their floor plans. When I visited the model homes I also liked the style and quality that they displayed. In fact my girlfriend and I had picked out a lot and home to buy with them. Unfortunately the customer service that we experienced with them left a really bad taste in my mouth.
About a month ago my girlfriend and I wanted to see what kind of house would be in our price range. We were interested to see what neighborhoods were out there and the quality that we could afford. We aren’t poor but we aren’t rich either, so we were looking to get the most for our buck. I also had some other issues that needed to be worked out to make sure that financing wouldn’t be an issue. So at first it really was just about see what our options would be.
After looking around awhile we visited First Texas Homes at The Preserve at Pecan Creek in Denton. The sales manager there was Rusty Davis. She seemed ok at first. She was a little inattentive, but I have come to expect that at model homes. There usually is just one, maybe two sales people there to help anyone that comes in. As with any model home, Rusty asked us to fill out the visitor card. I never take these things too seriously. Most of the time I end up writing fake information because I don’t want junk mail.
This time though we put our real information and didn’t put down a realtor. I had figured since we were just running around seeing what was out there, that there was no need to put down my realtor. I figured I would engage him when we were actually ready to buy and that it would be no big deal.
Well after looking through the floor plans we found one that was perfect for us. We talked with Rusty to see if there was one built or in the process so that we could see how it looked in real life. We were in luck. There was one that was ready for closing. So we went out there and looked through the house and liked it. Rusty then showed us one of the few remaining lots available in their current phase. She said other people were interested in the lot and that if we couldn’t buy now that there would be more lots opening up in their next phase. That phase wouldn’t be open for another couple of months. She went ahead and did a lot fit for us to see if the floor plan we liked would fit.
So after all that my girlfriend and I decided that maybe we should speed our timeline up a little and see if we could get that lot and house. We spoke with Rusty to see about adding our realtor. Again I thought this would be no big deal. Apparently I was wrong. Rusty had said that since we didn’t put down our realtor on the card that they would not pay him. So I spoke to my realtor and asked if he could speak with Rusty and see what he could do so that we could use him going forward.
In the meantime I spoke with my lender and wanted to make sure we would be approved for the amount that it would take for the lot and house. After talking with her she said that she could get me pre-approved so it wouldn’t be a problem. So the only thing that needed to be worked out was adding my realtor.
As I was waiting for my realtor to tell me what he had found out from Rusty, Rusty actually called me about my realtor. She told me that she would need to send a request to corporate to get my realtor added and we would have to wait on an answer. I then asked if the lot we wanted was still available. She said yes. I then told her I would like to come out and put my earnest money down to reserve the lot. She told me she couldn’t write a contract till they figured out if they were going to add my realtor.
My realtor then contacted me and told me that he had spoken to Rusty and that she would have to get approval from the corporate office of First Texas Homes to add him. So I figured he must have talked to her right before she called me. He then mentioned that Rusty said she would hold the lot for us. This was great news. It seemed like everything was going to get worked out.
Well unfortunately things did not. After a couple of days my realtor finally got word that they would add him to our card so that we could use him. There was some bad news though. Rusty didn’t hold the lot like she said and that it was no longer available. This was very upsetting. I had the earnest money in hand to give to her. I didn’t understand how she could give it to someone else.
Her justification was that a couple other people came by after she had spoken with me and were ready to sign a contract. This did not make sense to me. I was ready to sign a contract. They are the ones that had to get permission to add my realtor. I understand it was my fault for not adding my realtor in the beginning, but knowing I was ready to give the earnest money how could she not reserve the lot? It wasn’t as if I was stalling. I told her specifically I was ready to give her the earnest money.
Well nothing I can really do about the lot now, but I did want to just get the word out of what type of people you may have to deal with if you go with First Texas Homes. To see if this is the type of person that First Texas Homes likes to employ, I found an email address for one of the executives. I will write a follow-up post that will include the correspondence with him. *Spoiler Alert* he was more focused on justifying Rusty’s actions than showing concern for a customer getting screwed over.
I’m sure there are many satisfied customers that have built a home with First Texas Homes, especially if they were an easy sale. I really doubt this is an isolated incident though, in particular with Rusty, but you never know. That is why I just wanted to post about why I would not be buying from First Texas Homes. I just wanted to let people know my experience.